Customer Help
Our customer support team is always here to assist.
Common purchase queries answered
Orders and Shipping
All orders are shipped with Canada Post.
Regular Shipping: 1-4 business days Canada wide.
Express Shipping: 1-2 business days Canada wide.
In the upper right corner, you can create an account via the ‘Sign Up’ button. You will also be prompted to create an account on your first checkout to create an account.
Within the ‘My Orders’ section in ‘My Account’, you can change the shipping address of an order that has not yet been completed. You can also call or text our customer service team at 437-439-6602.
Once your order is shipped, you’ll have a tracking number sent to you via email. You can also check the status of your order under ‘My Orders’.
Currently, we only accept e-transfer as a payment method. Credit Card and Crypto payments will be accepted soon.
We only ship within Canada at this point in time. We do not ship internationally.
Yes! Your order will be shipped in one discrete package directly to the shipping address provided!
If you need to swap an item
Returns and Exchanges
Due to the nature of the business, all sales are final. If you’ve received the wrong product, please contact our customer service team.
Please contact our customer service team at 437-439-6602 for expedited help.
Please contact our customer service team with your order number and an image of the damaged items for help with this issue.
You can call or text 437-439-6602 or you can email bodyandscience@proton.me for help.
Orders can only be cancelled before payment has been sent. We cannot process refunds on orders that have already been paid for. If you believe there is an error please contact the customer support team.
Absolutely! Reaching out to the team is best, or you can sign up for an email reminder when products are back in stock by visiting the out of stock product page.
Common peptide queries answered
Product Information
Peptides are short chains of amino acids — the same building blocks found throughout the human body. In research settings, they are studied for their potential roles in cellular signalling, recovery pathways, and biological processes.
Researchers study peptides to better understand how they interact with receptors, influence cellular communication, or support specific biological mechanisms. These studies help expand scientific knowledge, but are not equivalent to medical guidance.
No. Most peptides are classified as research chemicals and are not approved for human use, treatment, or supplementation. They are intended strictly for laboratory studies.
This label means the product is not intended for human or veterinary use. It ensures proper compliance with regulations and clarifies that peptides are sold for laboratory, experimental, and educational purposes only.
Not exactly. Proteins are long amino-acid chains. Peptides are shorter chains that can act as messengers or building blocks in scientific studies. Their size often makes them easier to isolate, analyze, and work with in research.
Purity refers to how much of the vial is the actual peptide versus trace by-products from synthesis. High-quality research peptides typically come with COAs or lab testing showing purity percentages.
A lab-grade solvent (commonly bacteriostatic water or sterile diluent) is added to the lyophilized powder to bring it into liquid form. This step is for research handling only.
Unreconstituted peptides are usually stored in a cool, dry place — often a refrigerator or freezer for long-term stability. Reconstituted solutions are typically kept refrigerated to maintain integrity. Always refer to specific storage guidelines.
Yes. Peptides gradually degrade over time. Proper storage helps maintain stability, but all research chemicals have a shelf life. Always check dates provided by the manufacturer.
No. Peptides are amino-acid chains that support biological research. SARMs and steroids are completely different classes of compounds with different mechanisms and regulatory status.
Yes. Lyophilized peptides are stable for shipping and do not require special handling beyond standard packaging. Temperature-sensitive products are shipped with protective measures when needed.
Reputable suppliers provide COAs, HPLC testing, and purity results for transparency. These documents confirm identity and purity for research verification.